I can't sign in

Password resets, Apple sign-in, and the two-accounts trap.

If your password is not being accepted, request a reset from the sign-in screen or reset it on the web.

If the reset email says there is no such account, you most likely created the account with Sign in with Apple. Apple's flow can also hide your real address behind a relay, so the address you remember may not be the one on the account.

Try Sign in with Apple on the original device before assuming the account is gone.

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