My purchase isn't recognized

Pro not showing up after paying, or on a second device.

If you have paid for Pro but Conact still shows the free plan, start with a restore — see Restoring a purchase.

  1. 1Check you are signed in with the Apple ID that made the purchase.
  2. 2Run Restore purchases from Settings.
  3. 3Confirm the subscription is still active in your Apple ID subscription settings.

If it is active there but not in Conact, get in touch from Settings, Help & Feedback, Get Support — include the Apple ID email you purchased with.

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Didn't answer your question? In Conact, go to Settings › Help & Feedback › Get Support, or browse the rest of the Help Center.